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Based in Chicago, book your spot from anywhere using their website or on-demand mobile app. Beyond convenience, they can potentially provide discounted parking rates in Chicagoland and a growing number of cities, including Chicago, New York, San Francisco, Boston and more.
Exceptional customer experience is at the core of SpotHero. Their very first printed project? Mitigating user error in an affiliate parking garage to help drivers access parking spots as quickly as possible.
User experience expert Theresa Charleston and Sales GM Rich Reising, came to the rescue. After investigating, they determined a majority of users were holding mobile phones out to be scanned, but missing a crucial step: Phones were not being held face up! Reising noted when mobile phones touched below the scanning area face up, barcodes scanned 100% of the time.
Material was key (not the type of key to run your ignition, of course!). Account manager Josette O’Neil and Charleston collaborated to determine the right adhesive label to last over the long term. Experimenting with pantone colors on the production floor ensured the messaging would attract attention.
“Proximity to our office, best website presentation, expedience of response to inquiries and the very attentive representatives at Cushing.”
“Yes! My experience with your team convinced me to leverage your services for our next project! Nuff’ said!”